Terms of service
The following terms and conditions govern the use of, and purchases from, the online shop at store.patrickputzker.com (the "Shop"). The contractual partner and service provider (the "Seller") is:
SoulFrame LLC
3833 Powerline Road, Suite 701-E
33309 Fort Lauderdale, Florida
United States
Represented By
Patrick Putzker
Contact Information
Email: store@patrickputzker.com
Website: store.patrickputzker.com
The Seller provides services on the basis of these terms and conditions in the version valid at the time the contract is concluded. All offers in the Shop may be changed without prior notice.
1. General / Description of the Service
The customer can purchase digital products in the Shop — including, but not limited to, presets, LUT packs, editing assets, and other digital downloads (the "Products"). Products are selected by the customer, added to the shopping cart, and purchased through checkout. The Products are made available exclusively by download. The Seller assumes no liability for software, hardware, or workflow compatibility.
These terms and conditions apply to the entire business relationship with the purchaser. The customer accepts them as binding for the present contract. The purchaser agrees to receive electronic communications from us for contractual purposes (e.g. by email) and agrees that consents and notices may be preserved by electronic communication, unless statutory law requires a different form. The customer waives the right to assert its own terms and conditions of purchase. Our silence or delivery shall not be construed as acceptance of any such terms. All correspondence with us must be sent to the address given in our Legal Notice.
2. Conclusion of the Contract
The representations on our website are an invitation to submit offers. The customer's order is the offer to purchase the selected items. A contract of sale is only concluded by our express acceptance of that offer.
By clicking the "Pay Now" (or equivalent) button at the end of the checkout process, the customer submits a binding offer to purchase the products in the shopping cart for download against payment. The Seller confirms receipt of the order to the customer by email to the address entered during checkout or stored in the customer account.
Payment can be made via the payment methods offered at checkout (Shopify Payments / Stripe and PayPal). The terms and conditions of the relevant payment provider apply to that service. The prerequisite for a successful purchase is the correct entry of the data requested during checkout.
After successful payment the customer is returned to the Shop, where the purchased Products can be downloaded from the customer account. A confirmation email is sent to the customer's email address and the download is made available in the customer account. By making the ordered Products available for download, the Seller accepts the customer's offer and the purchase contract is concluded. The purchase contract is deemed fulfilled by the Seller as soon as the Product has been successfully made available for download.
3. Prices, Due Date, and Payment
All prices in the Shop are stated in U.S. Dollars (USD) and are final prices. We do not currently collect EU VAT. Customers outside the United States are responsible for any import duties, taxes, or charges that may apply in their jurisdiction.
The purchase price is due immediately upon order. Purchase on account is not possible. If the buyer is in default of payment, we are entitled to demand interest on arrears in accordance with the applicable statutory rate. We reserve the right to assert further damages caused by default. If the buyer is in default of payment for a delivery, we may withhold further deliveries without being in default ourselves. The date payment is received by us, or credited to a payment provider we have designated, is decisive for timeliness — not the date of dispatch.
4. Dispatch
Products are distributed exclusively as downloads. No shipping costs are incurred.
5. Right of Withdrawal and Expiry of the Right of Withdrawal
The buyer is, in principle, entitled to a statutory right of cancellation. A separate cancellation instruction is issued in text form upon conclusion of the order.
Expiry of the right of withdrawal for digital content. In the case of contracts for digital content not delivered on a physical data carrier (such as downloads), the right of withdrawal expires as soon as the Seller has begun to perform the contract — provided that the buyer (i) has expressly consented to the Seller beginning performance before the expiry of the withdrawal period and (ii) has confirmed knowledge that, by giving this consent, they lose their right of withdrawal as soon as performance of the contract begins.
The buyer's consent and confirmation are obtained at the end of the ordering process via a tickbox on the order summary, before the order is submitted to the Seller.
For the avoidance of doubt: all sales of digital downloads are final once download has been made available. See also our Refund Policy.
6. Rights of Use
By purchasing, the customer acquires the simple, non-transferable, spatially and temporally unrestricted right to store, copy, and use the purchased Products for their own personal and private (non-commercial) use, as well as for their own commercial creative work where the Product is by its nature intended for that purpose (for example, colour-grading presets used in the customer's own client deliverables or content). Any use beyond the rights granted is not permitted.
Specifically prohibited are:
- Resale, redistribution, sublicensing, or sharing of the Products in original or modified form
- Inclusion of the Products in stock libraries, asset packs, training datasets, or any other compilation made available to third parties
- Use of the Products to train, fine-tune, or develop machine-learning or generative AI models
- Removal or alteration of any digital watermarks, identifiers, or copyright notices
The Products are protected by copyright. When using the Products the customer shall comply with applicable statutory provisions, including German copyright law in the applicable version. All rights of the authors of works contained on the website are reserved. The Seller reserves the right to add digital watermarks to the Products. Digital watermarks consist of imperceptible information embedded in the file.
7. Retention of Title
Delivered Products remain our property until full payment has been received. Insurance claims and claims for damages arising from loss or damage to the Products are hereby assigned to us. If the buyer is in default, the buyer shall provide us, at our request, with all information needed to identify the Products in their possession and shall, where applicable, delete and destroy copies still held.
8. Liability
Insofar as the customer makes use of Shop services using access data, the customer is responsible for keeping that data secure and protected from access by third parties and is liable for every action taken using their access data (including payment of fees). If the customer suspects that an unauthorised third party has gained access, the password must be changed immediately and the Seller must be informed. The customer undertakes not to use a collective email address used by several people.
In the event of infringements of the rights of third parties for which the customer is responsible, the customer is directly liable to those third parties. In the event of justified third-party claims, the customer shall indemnify the Seller unless the customer can prove that they are not responsible for the breach that caused the damage.
In the event of intent or gross negligence, the Seller is liable without limitation for all attributable damage. Where the Seller's breach of duty is due to simple negligence and a material contractual obligation is culpably breached, the Seller's liability is limited to the foreseeable damage typical for contracts of this kind.
For loss of data for which the Shop is responsible, or consequential harm caused by a defect, the Seller is only liable for damage attributable to data lost up to the time the customer last backed up the data, or up to the previous point in time at which a backup should have been carried out.
Liability is excluded for damage — in particular loss of data and hardware faults — caused by incompatibility of the customer's hardware or software with the Shop system, and for system faults caused by pre-existing configuration errors or old, unusable, or incompletely removed drivers, data, or data fragments at the customer's end.
9. Blocking
The Seller reserves the right to block the customer account in the event of misuse, breach of contractual duties, or default of payment, and not to allow a new registration.
10. Seller's Right of Withdrawal
We may withdraw from the contract where it transpires after conclusion of the contract that prices quoted by us were lower than our actual purchase prices due to an error for which we are not responsible (e.g. incorrect upstream information or software errors). Our other statutory rights of rescission due to error remain unaffected. In any such case, the customer will be informed immediately and any purchase price already paid will be refunded without undue delay.
11. Liability for Defects
The purchaser is entitled to the statutory claims for defects in the object of sale. If the object of sale is defective, the purchaser may first demand supplementary performance — namely, delivery of a defect-free object of sale. The defect must be proven by the buyer and reported to the Seller in writing (e.g. by email). If supplementary performance fails, the purchaser may either reduce the purchase price in accordance with the defect or withdraw from the contract.
If the delivered Product has obvious material defects, the buyer must report these defects, stating the defects and the order number, within fourteen (14) days of receipt at the latest. The relevant time for compliance with this notification period is not the date of receipt by us, but the postmark or date of dispatch of the notice of defect. A defect is always obvious if it is noticeable without special attention. Delayed notification of obvious defects results in the loss of warranty rights with respect to those defects. For non-obvious defects, the statutory limitation periods apply. Where the buyer is a merchant within the meaning of the German Commercial Code, the merchant's statutory inspection and notification duties apply.
12. Retention and Set-Off
The buyer may only assert a right of retention based on the same contractual relationship. The buyer is only entitled to set-off if we do not dispute the counterclaim or if it has been legally established. If the buyer is a merchant within the meaning of the German Commercial Code, the buyer's rights of retention are excluded.
13. Governing Law
All agreements with us are subject to German law. The provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG) do not apply. The choice of German law does not deprive a consumer with habitual residence in another country of the protection afforded by mandatory provisions of the law of that country.
14. Intellectual Property
All content on the website — unless uploaded by users — including text, graphics, logos, icons, images, video clips, sound clips, data compilations, page layout, and underlying code and software, is the property of SoulFrame LLC, our affiliates, or other relevant third parties. By continuing to use the website you acknowledge that such material is protected by applicable copyright and other intellectual property laws. You may not reproduce, copy, distribute, store, or otherwise re-use material from the website except as expressly indicated on the website or with our prior written permission.
15. Links to Other Websites
This website may contain links to other websites. Unless expressly stated, these sites are not under our control or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any loss or damage arising out of their use. The inclusion of a link to another site does not imply endorsement of that site or those in control of it.
16. Disclaimers
We make no warranty or representation that the website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure, or that all information provided will be accurate. We make no guarantee of specific results from the use of our Products or Services.
No part of this website is intended to constitute professional advice (legal, financial, tax, medical, or otherwise) and the content of this website should not be relied upon when making any decisions or taking any action.
17. Availability of the Website
The Service is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects or faults. To the maximum extent permitted by law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility, or satisfactory quality. We accept no liability for any disruption or non-availability of the website resulting from external causes — including ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war, or legal restrictions and censorship.
18. Limitation of Liability
To the maximum extent permitted by law, we accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special, or exemplary damages arising from use of the website or any information contained on it. Users acknowledge that they use the website and its content at their own risk.
Nothing in these terms and conditions excludes or restricts our liability for death or personal injury resulting from negligence or fraud, or for any other liability which cannot lawfully be limited or excluded.
In the event that any of these terms is found to be unlawful, invalid, or otherwise unenforceable, that term shall be deemed severed from these terms and shall not affect the validity and enforceability of the remaining terms. This provision shall apply only within jurisdictions where a particular term is illegal.
19. No Waiver
Failure by either party to exercise any right or remedy under these terms shall not be construed as a waiver of that right or remedy.
20. Notices
All notices and communications shall be given to us either to the address shown in our Legal Notice or by email to store@patrickputzker.com. Notice is deemed received the day of sending if the email is received in full on a business day, and on the next business day if the email is sent on a weekend or public holiday.
21. Severability
The invalidity of one or more clauses of these terms and conditions does not affect the validity of the remainder. Invalid provisions shall be replaced by the applicable statutory provisions.
22. Place of Performance, Place of Jurisdiction
The place of performance for all rights and obligations arising from the business relationship is determined in accordance with the statutory provisions. For all disputes arising from the contract, the exclusive place of jurisdiction is agreed as Remscheid, where the buyer is a merchant within the meaning of the German Commercial Code, a legal person under public law, or a special public-law asset, or has no general place of jurisdiction in the Federal Republic of Germany. Our right to assert claims against a customer at another place of jurisdiction (in particular at the customer's domicile) remains unaffected. This provision does not affect the statutory rights of consumers, who may always sue in the courts of their country of habitual residence under applicable mandatory law.
23. Data Protection
Information on the type and scope, location, and purpose of the collection, processing, and use of personal data required for the execution of orders is set out in our Privacy Policy.
Last updated: 27th May 2026